Return Policy

REFUND POLICY

REFUNDS

Refunds will be promptly credited back to your credit card. In the event you ordered by check, a credit will be issued against future purchases. All return orders must be approved and returned with an RMA, (return merchandise authorization). Typically refunds are processed within 48-72 hours. Please note, it may take an additional 3-5 days for your financial institution to reflect the refund credit back on your account.

We can only refund shipping fees if the return was a result of our error.

CANCELING AN ORDER

If your order has not been shipped or left our warehouse facility, we can process the cancellation right away, contact us at thenepalidepot@gmail.com. When the cancellation is confirmed, we will send you a confirmation email. Unfortunately, we will not be able to cancel an order if it has already shipped out of our warehouse facility. In order to offer our customers fast delivery, most orders are released from our facility within 24 hours of the order placement.

Prior returned authorization must be obtained and product must be returned un-used and in original packaging to get full refund.

RETURN

Customer satisfaction is our top priority!. If you feel that the product you received is damaged in any way or if you are not 100% satisfied with the items received, please contact us immediately at thenepalidepot@gmail.com to request a refund. Return requests can also be initiated by reaching out to us via email or calling us. You will receive detailed instructions on how to return the shipment. Return shipping charges on voluntary returns are the responsibility of the buyer. A traceable and insured shipping method is recommended as we will not be responsible for merchandise that does not reach our return address.

You must notify us within 7 days of your order receiving date to initiate a return. After 7 days the item is yours and cannot be returned. All merchandise returned must be in NEW & UNUSED condition.

Perishable items are not eligible for returns. We have the right to decide which items are eligible for returns.

CONTACT INFORMATION